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Outage
We had an outage this afternoon on our link between Beebe and Arthur Kirk Road. This effected our Email service, and also customers on Arthur Kirk Road and Stoney Point Estates. Service has since been restored to some degree. There may be a further outage tomorrow while we complete the repairs.
Tornado Damage
We have re-aligned the antenna at Center Hill. Everything is still functional after the tornado. Unfortunately we have no power there at the moment, and our battery backup has died. The Internet service should be available as soon as the power is restored.
Identify your Radio
If you have received an email from us regarding a network audit, please enter your name below, as it appears on your bill, then click submit.
Audit FAQ:
Q: Why are you doing a network audit?
A: We have determined that there are a number of customers who we have installed on the network, who are not being invoiced or who are not paying for their service.
Q: Why should I enter my name above?
A: If you haven't received an email requesting you to enter your name, then there is no need to do so. If you have received an email, it is because we have lost track of which is your radio. We will be disconnecting all radios from the network which are not tied to an account in our billing system. If you are a customer, and are being billed, it is in your best interest to enter your name above so that we do not disconnect your service. It is also important that we have all customer's information correct on the tower, in order to help us provide fast technical support, should you ever have connection problems.
Q: How do you identify me if I'm only entering my name and nothing else?
A: The form will identify your IP address when you submit it, and we can use this to identify which is your radio on the network. It therefore must be done from a computer that is connected to your G5 Internet connection and is not connected to a VPN.
Q: I received an email, why do you not have my radio correctly tied to your billing in your system?
A: The most common reason for this is when we've had a tower hit by lightning, and we have lost all records on that tower of who is who. We are now saving the details on both the tower radio and on the customers radio, so we should not loose this information in future lightning strikes.
Q: I currently have G5 Internet service installed, and I have not received a bill. When I get disconnected during the network audit, will I have to pay for the service ever since I had it installed?
A: We will not be charging for previous service we have provided if we have not been billing for it. We simply want to get the billing straightened out for the future.
Q: I have been disconnected, yet I have been paying my bill and I never received the request to enter my name.
A: We are contacting people using which ever method we send out our bills. It is the customers responsiblity to keep this information up to date with us. If we do not have the correct email or mailing address, this may be why you didn't receive it. We need to get this fixed before we reconnect you. Alternatively, perhaps we have not disconnected you at all, but we have a technical problem. Either way, please call our toll free number for assistance.
Network Reconfigure
07/24/09 - We have found a problem with our main access concentrator, which has been causing massive broadcast traffic all over the network. This has been causing people's connections to stall, or just to run slowly. As a result we are starting to reconfigure all customers on the network to avoid this access concentrator. We will be doing this on a tower by tower basis.
The new configuration will provide a private dhcp IP address. Everything should continue to work as normal for most customers, however If you have a static IP on your computer or router, or if you need a public IP address for some reason, please contact us so that we do not cause any service interruption.
We will be reconfiguring on a tower by tower basis (not necessarily in this order)
Colors:
In Progress
Completed
Not yet converted
**If your tower is marked as completed (green) and you are having problems with your service, Please be sure and call us ASAP so we can correct the problem.
Antioch
Beebe (Dewitt Henry Drive)
Beebe (S Main water tower)
Beebe (Fecher Addition)
Beebe (Hwy 64)
Beebe (Stoney Point)
Beebe (Hidden Lakes)
Beebe (Arthur Kirk Road)
McRae
Higginson
Searcy (Honey Hill Road)
Searcy (CW Road)
Judsonia (Missile Base Road)
Center Hill
Bandwidth Upgrade
06/09/08 - Last week we switched over to the new T3 line. We are now running with plenty of capacity to spare. We will be upgrading people to the new speeds on a tower by tower basis. The new speeds are listed here
Service Outage
06/02/08 - On Friday there was an explosion in a datacenter in Texas where one of our servers is hosted. They finally restored power today. This effected email to our cdlworld.net domain and to a few other web sites and email domains. This server has since been restored. On Sunday, we lost power at our NOC just west of Beebe, twice. We shut down our local email and web servers in order to preserve battery power. We brought the servers back online this morning and were again running properly. This afternoon, in a completely unrelated incident, one of our main backbone links dropped offline. At the time I was in Little Rock and it took me some time to get back and get the service partially restored. We are now limping along with a weak radio link. Tomorrow we will be working on replacing hardware which may mean a few further short outages. Please bear with us while we work to resume full service.
New Installer
05/01/08 - We have taken on a full time installer in order to get caught up with the demand for our service, and to free me up to provide better telephone and email support. If you have been waiting to be hooked up, please call us now and we should be able to have your system installed very quickly.
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